Archive for the ‘Decision Making’ Category

In 100 Words: Old Trends, New Lines

Friday, May 1st, 2020 by Troy Schrock

Some trends move slowly and then, BANG, a significant event radically shifts the arc of the curve. A “new” reality emerges as people quickly adjust their decision and behavior paths in response to the major event. Surprisingly, it is easy to get caught off guard with the accelerated trend shift even when the underlying change was happening for years. We became comfortable with the “old” rate of change and assumed it in our plans. Now we must assume the old change rate is gone. Are you examining existing trends for accelerated shifts to help your organization adjust to the new?

“The greatest danger in times of turbulence is not the turbulence – it is to act with yesterday’s logic.”
Peter Drucker

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In 100 Words: Maximize Trade-offs

Thursday, January 31st, 2019 by Troy Schrock

A perfect option does not exist for many choices we make. Rather, the decision involves a trade-off between a set of upsides and downsides; advantages and disadvantages. We try to balance the trade-offs. Oddly enough, though, we sometimes become concerned when the expected downsides occur. Hoping for a better solution, we work to amend the negative trade-offs without realizing we may miss the full benefit of the positive trade-offs in the process.

Don’t waste energy on the downsides if you want to maximize decision trade-offs. Identify the trade-offs. Get comfortable with your decision path. Enjoy the upsides of the trade-off!

“There are no solutions; there are only trade-offs.” Thomas Sowell

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In 100 Words: Success Anomalies

Thursday, November 1st, 2018 by Troy Schrock

Success anomalies are difficult, if not impossible, to replicate. Unfortunately, that doesn’t stop leaders from attempting to repeat a success without first verifying a pattern exists. This over-confidence can result in large investments that don’t return. Organizations can have success anomalies and then stumble as leaders try to repeat past performance in important areas such as:

• Entering new markets
• Hiring senior level people
• Making acquisitions (statistically, the majority fail to deliver expected results).

Make significant investments only where there are clear patterns of positive outcomes. In other cases, make guarded resource commitments since you could be building on an anomaly.

“Everything has its limit – iron ore cannot be educated into gold.” Mark Twain

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In 100 Words: Hourglass Leaders

Tuesday, May 1st, 2018 by Troy Schrock

No, this message isn’t about using time wisely. The hourglass is a metaphor of something passing through a bottleneck. Specific to leaders, one chokepoint is our need to weigh in on too many different issues and decisions. This desire to review and provide input leads to final approvals stacking up in our inboxes. Speed of execution slows. There is an inverse correlation – the greater the amount of decisions and issues piled up on our desk, the less amount of work our teams are accomplishing. Determine where you can pass on decision authority. This will widen the neck of your hourglass.

“So much of what we call management consists in making it difficult for people to work.” Peter Drucker

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In 100 Words: Debrief Discipline

Friday, August 2nd, 2013 by Troy Schrock

Leaders should step back to analyze success or failure at the end of a project or goal period.  “Did we achieve the objective?”  “Have we identified root causes?”  “What role, if any, did fortune play in the final results?”  The simple rigor of capturing lessons learned improves future decisions and actions.  Debriefs often prove to be our most fertile ground for adaptive learning.

We neglect debriefs because we are:

  • Forgetful… sad, but true.
  • Too Busy… we think.
  • Too Excited… by whatever new objective lies ahead.
  • Avoiding Reality… it’s difficult acknowledging failures.

Instead, nurture a debrief discipline for your future benefit.

“Being ignorant is not so much a shame, as being unwilling to learn.”  (Benjamin Franklin)

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Debrief Like a Fighter Pilot

Tuesday, August 7th, 2012 by Troy Schrock

I am fascinated by the U.S. Military practice of systematic debriefing.  Geoff Colvin writes in Talent is Overrated:

“After any significant action, in training or in combat, soldiers and officers meet to discuss what happened.  They take off their helmets – a symbolic action indicating that ‘there’s no rank in the room,’ as [Colonel Thomas] Kolditz says.  ‘Comments are blunt.  If the boss made a bad decision, often it’s a subordinate who points that out.’  The session isn’t about blaming; instead, it’s ‘a professional discussion,’ as an army training circular puts it.  Part of its strength is that it yields very complete feedback.”

Wow.  Does your organization regularly run debriefs like that?  Think of the professionalism it requires.   Think of the discipline it demands.  Think of the trust teammates must have in one another to engage in that exercise.

Think of the results it must get.

If you don’t already, get in the habit of objectively reviewing successes and failures with your team.  Regardless of outcome, it’s important to pay attention to the decision making process that led to your present situation.  Remember, bad process sometimes yields good results, so unless you’re willing to debrief like the military, you may never catch your mistakes in order to fix them.

For more on this, you might be interested in Afterburner, a corporate training company led by fighter pilots that helps organizations implement the disciplines of flawless execution.