Archive for 2023

When to Quicken Your Team’s Pulse

Wednesday, March 15th, 2023 by Troy Schrock

Your team’s pulse is the frequency of your team’s meetings.  There are two situations where leaders need to quicken their team’s pulse.

One is defensive – for fast, critical decision-making in dynamic or fluid environments.  Think crisis management.

The other is offensive – for accelerating important initiatives.  This will instill urgency around the few priorities which will best advance your organization.

It’s okay if the meetings are shorter.  The most important thing is connecting.  What happened since we last met?  What needs to be accomplished next?   What resources or decisions are required to move forward?  Go ahead, quicken your team’s pulse rate.

“Leadership is all about people. It is not about organizations. It is not about plans. It is not about strategies. It is all about people–motivating people to get the job done. You have to be people centered.” Colin Powell

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The Inexperience Tipping Point

Wednesday, February 1st, 2023 by Troy Schrock

Is your staff younger than ever?  Are more than 25% of your staff new in the last 30 months?  Are you seeing an increase in mistakes in service delivery or quality?

If so, you have hit the “inexperience tipping point.”  Your organization isn’t alone.  Many industries have seen greater than 50% of the workforce leave the industry.  Leaders are grappling with the results – a far younger, less experienced workforce.

Leaders can create a reverse tipping point and change the momentum.  How?  Slow down and train new staff.  Reinforce the basic why, what, and how of value delivery for your organization.

“Look at the world around you. It may seem like an immovable, implacable place. It is not, With the slightest push — in just the right place — it can be tipped.”  Malcolm Gladwell

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